Shipping costs are estimated by our shipping company. Any overages after shipping supplies, shipping cost and export expenses will be refunded to your method of payment. Refunds on shipping costs are at the discretion of Violet View Art and are not guaranteed.

Artwork Shipping policy: Free shipping for orders over 240 euro does not include extra insurance and its set for purchasing Druzy Goddess products and not artwork. You will be invoiced for shipping costs and payment is required within 12 hours, failure to do so will result in a cancelled order.  Please note, all international packages will include customs information located on the parcel and may be subject to duties and taxes.  These are established by your local customs authorities. Violet View Art is not responsible for these costs. Please visit your local customs authorities website for more information. If a package will not be delivered due to wrong address or not paid tariffs there will be no refund granted for the customer.

Violet View Art is located in Wouwse Plantage, Noord-Brabant, the Netherlands.  PICKUP is by APPOINTMENT ONLY. Any orders not picked up within 14 days of pickup notification will be subject to a 35% restocking fee deducted from the refund total.

Any orders with miscalculated rates at checkout will be subject to an additional fee. You will be sent an second invoice just to cover the additional postage for your order. This invoice needs to be paid before the work on your order begins.

Shipping & Handling

Please note, all international packages will include customs information located on the parcel and may be subject to duties and taxes.  These are established by your local customs authorities. Violet View Art is not responsible for these costs. Please visit your local customs authorities website for more information. 

• .Lost - stuck in transit

Domestic: The issue must be filed between 7 and 30 days from the last shipping update. 

International: The issue must be filed between 20 and 30 days from the last shipping update. 

• Stolen - marked as delivered

The issue must be filed between 5 and 15 days from when the order was marked delivered. 

Stolen orders over 100 euro require a police report. 

• Damaged

The issue must be filed with photos of the damaged package and item(s), no later than 15 days from when the order was marked delivered.

Delivery dates are not guaranteed for reasons out of our control. Once your product has been shipped, we are no longer responsible for the handling of your product. Violet View Art is not responsible for any packages lost, stolen or damaged in transit.

Please be sure that all information provided is CORRECT. Violet View Art is not responsible for shipments that are not able to be delivered due to incorrect or incomplete information. If package is non-deliverable to address provided to us, it will be shipped back to us or destroyed based on return shipping costs.
If a package is returned to us, customer is responsible for paying return to sender fee as well as re-shipment cost. If package is destroyed due to non-claim by customer, customer must re-purchase item.